Glanbia E-Billing Portal FAQs

Here you will find answers to some of the most common questions asked by our users. Should your query not be listed or you are unable to find any assistance here then please consult the comprehensive user guide. Should you still encounter difficulty then please contact your Glanbia Account Manager – Thank you.

General FAQs:
  • First Time Logon / Password Recovery:

    Select the 'Password Recovery' option from the main landing page. From the 'Password Recovery' screen please enter your Username, Glanbia Account Number, and Email Address. The Portal will generate a temporary password, which will be emailed to you. Please select Continue to return to the main log in page. Once you have received your new Password Confirmation email, please enter the password along with your username and click Log In. Choose the business area (Chilled/Dairy) you wish to access. You will be presented with the homepage. This will give you a summary of documents and Queries that are currently waiting for you to view, and a total number viewed so far.
  • Viewing Documents:

    To view a document, select your desired document type from the navigation bar on the left. If there are documents available for viewing under your selected document type, they will be displayed in a grid on the document page. Please click on the Document Number column to view the document. Any document with red text indicates files which you have not yet viewed.
  • My Portal Profile:

    To access your portal profile click the 'Portal Profile' link situated on the left hand pane after logon. You will be presented with your User Name, Account Email, Account Number and the date and time that your password was last changed. From here you have an option to change your email address and password.
    • Changing My Password:

      To change your password click 'Change Password' within the 'Portal Profile' view. Enter your current password, your new password, confirm the new password underneath. Next, click 'Change Password'. Passwords must be a minimum of 8 characters.
    • Changing My Email Address:

      To change your email address click 'Change Email Address' within the 'Portal Profile'. Enter the new email address, confirm new email address, and click 'Update Email'. Email address must be a valid email address and must match before changes can be saved.
  • View Payment Information:

    To view Glanbia account information click the ‘Payment Information’ link situated on the left hand pane.
Query Management FAQs:

To access Query Management you need to click 'Queries' on the left hand pane. The Query Summary is divided into 5 headings – 'Type', ‘Open’, 'Closed', 'Awaiting My Response' and 'Raise New'. A Query may be raised over Price, POD (Proof of Delivery), Quantity or Returns.

  • View Queries:

    To view Open Queries, click on the links under Query Number. Queries are listed under the headings – Query Number, Type, Date Raised and Query Status. To view a query, click the query number.
  • Search Queries:

    Search Queries using the filters situated at the top of the Query screen. Queries can be filtered by 'Date From', 'Date To', 'Query Type' or 'Query Status'.
  • Raise Queries:

    • To raise a Price Query

      Click the raise new query button corresponding to Price. Enter your contact name and number, the invoice number you are querying along with the product number, product description, the name of the person you agreed the price with, the date the price was agreed, the price charged on the invoice, the price originally agreed, the quantity you were over/undercharged for and the amount of credit you are due. Once you have entered the product details, click the symbol to save to your query. Repeat this for each product you wish to query. If you make a mistake and need to edit or delete a product from your query, click the 'Edit' or ‘Remove’ buttons situated beside the product details. Next, click ‘Submit Query’.
    • To raise a POD Query

      Click the raise new query button corresponding to POD. You need to enter your contact name and number, the invoice and POD numbers you are querying and select the query type. Next, click 'Submit Query'.
    • To raise a Quantity Query

      Click the raise new query button corresponding to Quantity. A Quantity query may be raised if products were delivered but you were not charged, or were charged but were never delivered. When filling out a Quantity query you need to enter your contact name and number, the invoice number you are querying along with the product number, product description, the quantity you were charged for, the quantity you were charged for that you received, the quantity you were not charged for and the quantity you received that you were not charged for. If any of the 4 quantity fields are not relevant to your query then please submit a zero to that field. Once you have entered the product details, click the symbol to save to your query. Repeat this for each product you wish to query. If you make a mistake and need to edit or delete a product from your query, click the Edit or Delete buttons situated beside the product details. Next, click 'Submit Query'.
    • To raise a Returns Query

      Click the raise new query button corresponding to Returns. Enter your contact name and number, select the Query Type from the down menu as shown below, and enter a claim number and a narrative. Next, click 'Submit Query'.